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Add/Assign an action to a Response in eManager

Overview

Actions are a key mechanism for assigning and tracking tasks resulting from customer feedback. You can attach an Action to any customer Comment and assign it to another online reporting user along with a Priority and Due Date. The Action Manager report is specifically designed for managing actions assigned to you as well as actions created by you. You would often need to manage an internal action to a survey response to ensure that other members are helping to drive improvements across the organization.

Audience

RT users

Step-By-Step Guide

  1. Login to your ResponseTek Portal ().
  2. If you want to see the actions assigned to you or set by you choose Actions > My Actions or Actions > Actions Set By Me, this will take you to the Action Manager.

From here you’ll be able to manage all actions.

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